IT Support Technician II

Corning • Newton, NC

120d • $48,691 - $66,951

About The Position

The IT Support Technician will be responsible for providing onsite and remote support for end-users at Corning's Trivium plants. This role performs technical duties and activities within prescribed time frames in the office and manufacturing environments supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc.

Requirements

• Associate degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role.
• 3+ years' experience in an IT support role working with end-users.
• 3+ years' experience working with computer hardware and software, including installation and maintenance.
• Technical knowledge of computer hardware, computer software, printers, and peripheral equipment.
• Limited knowledge of LAN/WAN equipment and topology.
• Advanced knowledge of Windows OS and MS Suite.

Nice To Haves

• General knowledge of mobile technology.
• General knowledge of 'ticketing systems' (ServiceNow).
• Organizational and planning abilities, with ability to manage shifting priorities.
• Excellent communication, interpersonal and influencing skills.
• Must be a self-starter, able to work in team environment and motivate others.

Responsibilities

• Acquire, install, and maintain IT hardware and software.
• Provide first-level technical support.
• Manage inventory of spares and assets using Service Now, asset management tool.
• Train users and communicate IT initiatives, best practices, or any other relevant IT-related topics.
• Participate in plant IT-related activities.
• Propose and deploy standardized solutions to eliminate reoccurring issues.
• Support onboarding process by introducing new hires to Corning IT hardware, software and IT policies.
• Follow standard operating procedures.
• Ensure confidentiality of information.
• Deliver regular written and verbal status reports.
• Prioritize safety at all times.

Benefits

• Medical, dental, vision insurance.
• 401(k) plan with company matching contributions.
• Pension plan.
• Life insurance coverage.
• Disability benefits.
• Paid time off (PTO).
• Company-wide bonuses and long-term incentives.
• Peer-to-peer recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: Associate degree