IT Support Technician II
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About The Position
A position directly overseeing classrooms and other teaching spaces supported by the Audio-Video Systems and Design (AVSD) team providing timely service to faculty and staff using IT-managed classrooms as well as other classrooms directly and indirectly supported by IT and AVSD. This position will: 1) Set up, configure, maintain and troubleshoot Audio-Visual equipment in the classrooms, working closely with the AVSD team to ensure timely response and action as needed. 2) Assist with the supervision and assignment of daily workload for the hourly staff taking support calls. 3) Work with the AVSD team manager and TSS Director to ensure classroom equipment is working properly for faculty and students. 4) Ensure all systems supporting the classrooms are updated regularly. 5) Work with Colleges, area CTCs, Deans and Department Chairs to manage and support classroom technology within expanded supported areas. 6) Coordinate and work with vendors and external teams as required to support campus AV equipment with purchases, installation, repair, etc. This position will be required to work closely with several managers and others that provide directions for classroom setup and use. Employee will be expected to communicate efficiently and in a timely manner when dealing with varying projects, tasks and issues that may occur.
