IT Support Technician I

Sierra Nevada Corporation • Sparks, NV

120d

About The Position

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician I, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Requirements

• Associate's Degree in a related field of study or Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.)
• Higher education may substitute for relevant experience.
• Relevant experience may be considered in lieu of required education.
• Team focused with the capacity for knowledge sharing.

Nice To Haves

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in a corporate IT environment.
• A+ Certification.
• Network+ Certification.
• Technical documentation skills.

Responsibilities

• Install, configure, and troubleshoot desktop and laptop computers, and network equipment.
• Provide basic technical support and guidance for software applications.
• Assist with the setup and maintenance of user accounts and permissions.
• Perform routine maintenance and upgrades on hardware and software systems.
• Respond to helpdesk tickets and resolve issues in a timely manner.

Benefits

• Medical, dental, and vision plans.
• 401(k) with 150% match up to 6%.
• Life insurance.
• 3 weeks paid time off.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Associate degree