IT Support Technician I

Guitar Center Stores•Phoenix, AZ

1d•$24 - $26•Onsite

About The Position

We are seeking a IT Support Technician to join our team. The IT Support Technician will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.

Requirements

Ability to work a 12-hour shift from 5:30 AM to 5:30 PM, including weekends and holidays
Proven experience in a similar role, preferably in a fast-paced or high-availability environment
Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
Excellentmunication skills and the ability to collaborate effectively with diverse teams
Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds
Familiarity with the ITIL framework and hands-on experience with incident management processes
Ability to sit for extended periods of time
Ability to lift up to 75 lbs.

Nice To Haves

Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation are a plus

Responsibilities

Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security
Respond promptly to alerts, incidents, and service requests, following established procedures and protocols
Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups
Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations
Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference
Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability
Receive, stage, and assist in the installation of network,pute, and storage equipment
Stay current with industry trends, best practices, and emerging technologies related to operational management
Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency