IT Support Technician I, Decatur

Construction Resources • Decatur, GA

2d • Hybrid

About The Position

The Helpdesk Configuration Technician is responsible for preparing, configuring, deploying, and supporting end-user computing devices and applications. This role focuses on endpoint setup, account configuration, hardware provisioning, and first-level technical support to ensure users are productive from day one. The technician works closely with IT Operations, Security, and Service Desk teams to maintain consistent configurations and adhere to organizational IT standards.

Requirements

• Associate degree in Information Technology or equivalent work experience
• 1–3 years of experience in a helpdesk, desktop support, or configuration role
• Hands-on experience with Windows 10/11 configuration and troubleshooting
• Familiarity with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
• Basic understanding of Active Directory and Azure AD user management
• Experience with hardware setup (Dell/HP/Lenovo preferred)
• Strong customer service and communication skills
• Ability to follow standardized build and configuration processes

Nice To Haves

• Experience with Microsoft Intune / Endpoint Manager
• Knowledge of device imaging and automation tools
• Familiarity with ticketing systems (Jira )
• Basic networking knowledge (VPN, Wi-Fi, DNS, DHCP)
• CompTIA A+, Network+, or Microsoft certifications

Responsibilities

• Configure and deploy desktops, laptops, mobile devices, and peripherals according to company standards
• Image and reimage systems using approved deployment tools (e.g., Intune, Autopilot)
• Create, modify, and disable user accounts in Active Directory, Azure AD, and Microsoft 365
• Assign and manage software licenses, security groups, and access permissions
• Install, configure, and troubleshoot operating systems, applications, and updates
• Provide Tier 1 / Tier 2 helpdesk support for hardware, software, and connectivity issues
• Respond to service requests and incidents through a ticketing system, meeting SLAs
• Document configurations, procedures, and troubleshooting steps
• Perform quality checks on configured devices prior to deployment
• Support onboarding and offboarding processes for employees and contractors
• Escalate unresolved issues to higher-tier support teams as needed
• Follow IT security policies, asset management procedures, and change controls

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees