IT Support Technician I | Palo Verde Nuclear Plant

APS

1d • Onsite

About The Position

The IT Support Technician I helps keep the Palo Verde Nuclear Plant running by ensuring employees have reliable access to the technology they depend on every day. By resolving hardware, software, and device issues, this role directly supports plant operations and contributes to APS’s mission of delivering safe, dependable energy to Arizona communities. This position also strengthens onsite collaboration by supporting audio/visual equipment used across the plant.

What Your Day Would Be Like:

Provide hands‑on technical support to employees, helping them get back up and running quickly when technology problems arise.
Troubleshoot and resolve issues with computer hardware, applications, devices, and A/V equipment to keep daily operations moving smoothly.
Partner with teams across IT and the business to identify root causes and restore essential services.
Support equipment installations and upgrades that improve the user experience and support operational needs at the plant.

Who We’re Looking For:

Someone with foundational knowledge of computer hardware, software, and troubleshooting.
A problem‑solver who can diagnose issues, stay patient under pressure, and follow through until the job is done.
A strong communicator who works well with a wide range of teams and end users.
A dependable, customer‑focused team member who takes pride in keeping critical operations supported and running smoothly.
Someone adaptable and eager to learn as technologies and business needs evolve.

Requirements

• High school diploma
• PLUS one (1) year of prior relevant experience or equivalent combination of education and directly related experience
• Requires limited knowledge of related IT systems and procedures

Nice To Haves

• Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies.
• Skill in customer service; interpersonal, written and oral communications; working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.
• Ability to respond promptly to customer needs; take a customer-centric approach to problem solving; solicit customer feedback to improve service; respond to requests for service and assistance; manage difficult or emotional customer situations; solve conflict; maintain confidentiality
• Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member.
• Any PVNGS employee may be called upon to support a refueling or short-notice outage.
• This includes line roles and responsibilities as necessary to execute outage activities.
• These are a condition of employment at PVNGS.

Responsibilities

• Receives calls, emails and web inquiries for end users
• Logs the call, email, or web inquiry into a ticket management system and classifies the ticket according to identified standard severity classifications
• Ensures customer contact information is current in ticket management system
• Provides answers to simple frequently asked questions
• Routes inquiries to appropriate individuals/groups in the organization for triage and/or resolution and /or escalate issues appropriately
• Updates and maintains issues knowledge base as appropriate
• Monitors internal customer help desk ticketing system
• Performs related work as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees