IT Support Technician I Per Diem
About The Position
Atlantic Health System is seeking a per-diem IT Support Technician Level 1 (desktop support) for the Customer Service & Support department to evenings and weekends as needed by the department. Supporting Laptops, PCs, Printers, Mobile and other devices. Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner Works under indirect supervision, may escalate as required Inventory management via approved software and technology Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation Respond to all email, phone calls and service assignments in a timely manner Maintain records in ticket management system Excellent computer/software troubleshooting and diagnosing skills Provide excellent customer service skills Other duties as assigned
Requirements
- Excellent computer/software troubleshooting and diagnosing skills
- Provide excellent customer service skills
Responsibilities
- Supporting Laptops, PCs, Printers, Mobile and other devices.
- Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
- Works under indirect supervision, may escalate as required
- Inventory management via approved software and technology
- Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation
- Respond to all email, phone calls and service assignments in a timely manner
- Maintain records in ticket management system
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
