IT Support Technician I

TTCU • Tulsa, OK

2d

About The Position

Under limited supervision, responsible for providing first-response technical assistance and support for TTCU computer systems, hardware, and software. Interacts with internal customers to provide positive issue resolution and escalates unresolved issues in a timely manner. Monitors and executes system reports for morning or evening shift. Supports future planning needs of business continuity planning, system upgrades, and documentation. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act. Supervises: None Essential Job Functions and Responsibilities Respond promptly to user requests for assistance in operating information systems in the process of doing their assigned functions. Report information systems problems to IT management including hardware and software issues, system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections. Perform user administration and reset user access control privileges including, , verification of identity and e-mail mailbox\public folder management, in response to management instructions. Work with the Information Technology management to ensure that all information security and business continuity requirements are met. Assist with the movement of new software into the production environment to ensure that only authorized software is used to process production information. Conduct equipment hardware maintenance at corporate office and at remote locations, including setup of new equipment and disposal of obsolete items, so that systems remain stable and working effectively and efficiently. Follow troubleshooting steps to isolate, diagnose, and resolve problems dealing with systems hardware. Provide server and networking support as requested by management Assist with projects as needed and as requested by management.

Requirements

• High School Diploma or GED required.
• Reliable transportation is required.
• Experience in customer-facing support or retail work: 2 Years
• Basic computer skills in Microsoft products (Office, Azure, Active Directory, OneDrive, etc.) and remote desktop support
• Knowledge of customer service best practices

Nice To Haves

• Experience in helpdesk user support and hardware/software break fix: 2 Years, preferred

Responsibilities

• Respond promptly to user requests for assistance in operating information systems in the process of doing their assigned functions.
• Report information systems problems to IT management including hardware and software issues, system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections.
• Perform user administration and reset user access control privileges including, , verification of identity and e-mail mailbox\public folder management, in response to management instructions.
• Work with the Information Technology management to ensure that all information security and business continuity requirements are met.
• Assist with the movement of new software into the production environment to ensure that only authorized software is used to process production information.
• Conduct equipment hardware maintenance at corporate office and at remote locations, including setup of new equipment and disposal of obsolete items, so that systems remain stable and working effectively and efficiently.
• Follow troubleshooting steps to isolate, diagnose, and resolve problems dealing with systems hardware.
• Provide server and networking support as requested by management
• Assist with projects as needed and as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED