IT Support Technician I, Decatur

Construction Resources•Decatur, GA

1d•Hybrid

About The Position

The Helpdesk Configuration Technician is responsible for preparing, configuring, deploying, and supporting end-user computing devices and applications. This role focuses on endpoint setup, account configuration, hardware provisioning, and first-level technical support to ensure users are productive from day one. The technician works closely with IT Operations, Security, and Service Desk teams to maintain consistent configurations and adhere to organizational IT standards.

Requirements

Associate degree in Information Technology or equivalent work experience
1–3 years of experience in a helpdesk, desktop support, or configuration role
Hands-on experience with Windows 10/11 configuration and troubleshooting
Familiarity with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
Basic understanding of Active Directory and Azure AD user management
Experience with hardware setup (Dell/HP/Lenovo preferred)
Strong customer service and communication skills
Ability to follow standardized build and configuration processes
Attention to detail and consistency in configurations
Strong troubleshooting and problem-solving skills
Ability to manage multiple requests in a fast-paced environment
Clear written and verbal communication
Team-oriented with the ability to work independently

Nice To Haves

Experience with Microsoft Intune / Endpoint Manager
Knowledge of device imaging and automation tools
Familiarity with ticketing systems (Jira )
Basic networking knowledge (VPN, Wi-Fi, DNS, DHCP)
CompTIA A+, Network+, or Microsoft certifications

Responsibilities

Configure and deploy desktops, laptops, mobile devices, and peripherals according to company standards
Image and reimage systems using approved deployment tools (e.g., Intune, Autopilot)
Create, modify, and disable user accounts in Active Directory, Azure AD, and Microsoft 365
Assign and manage software licenses, security groups, and access permissions
Install, configure, and troubleshoot operating systems, applications, and updates
Provide Tier 1 / Tier 2 helpdesk support for hardware, software, and connectivity issues
Respond to service requests and incidents through a ticketing system, meeting SLAs
Document configurations, procedures, and troubleshooting steps
Perform quality checks on configured devices prior to deployment
Support onboarding and offboarding processes for employees and contractors
Escalate unresolved issues to higher-tier support teams as needed
Follow IT security policies, asset management procedures, and change controls