IT Support Technician I

Goldbelt • Juneau, AK

1d • $32 - $36

About The Position

The IT Support Technician I is an entry-level role that serves as a foundational stepping stone for individuals aspiring to build a career in the IT field. This position predominantly focuses on providing technical support, troubleshooting hardware and software issues, and ensuring the efficient operation of IT systems within our organization. This position reports directly to the Manager of IT Services.

Requirements

• Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications including Windows, MacOS, and MS Office Suite (Outlook, Word, PowerPoint, and Excel)
• Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment
• Skill in working harmoniously within cross-functional teams to achieve common objectives
• Ability to prioritize tasks, manage multiple projects, and meet deadlines
• Possesses attention to detail and effective problem-solving skills
• Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates
• Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences
• Ability to lift at least 30 pounds and be comfortable moving various computer equipment
• 6 months of IT Support experience within an enterprise environment
• Must be willing to answer phones, email, and provide remote support
• Able to provide IT Support to all levels of an organization
• Experience using a Ticketing System (i.e., ZenDesk, ServiceNow, etc.)
• Experience supporting 100 or more users (on-site and remote users)
• Experience supporting Windows 10 / Windows 11 / MS 365 Applications
• Experience supporting Apple Devices / Android Devices / Laptops / Desktops / Mobile Phones
• Experience with managing Accounts (Entra, AD, VoIP, Mobile Device Management, etc.)
• Ability to pass a background check

Nice To Haves

• Bachelor’s degree in Information Technology or equivalent years of experience
• Certifications in Comptia A+, Microsoft Azure, Microsoft 365, Microsoft Technology Associate (MTA 98-349) OR Microsoft Certified Solutions Associate (MCSA – Windows 11)
• Previous experience working with Alaska Native Corporations (ANCs)
• Previous experience working with government contracting requirements

Responsibilities

• Providing first-level support to end users via phone, email, tickets, or in-person.
• Monitoring the ticket queue, SAAS, and MS 365 services
• Preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications
• Provide basic support and troubleshooting to include:
• Password resets
• Printer configurations
• Break/fix incidents
• Warm handoffs of tickets routing and escalation to Level 2 and Level 3 support
• Support the entire IT network for Goldbelt’s operations and assist with special projects as needed

Benefits

• medical, dental, and vision insurance
• a 401(k) plan with company matching
• tax-deferred savings options
• supplementary benefits
• paid time off
• professional development opportunities
• profit-sharing plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees