IT Support Technician I (116)

DRB Homes•Austin, TX

4d•Onsite

About The Position

The primary responsibility of this position is to operate the IT Help Desk and assist end users with technology issues. Assist the IT Support management with the setup, support, and accurate asset management of all company workstations, phones, printers, and applications.

Requirements

Technical knowledge of computers, networks, printers, and wiring
Working knowledge of Microsoft operating systems; proficiency in Microsoft Office Suite
Ability to work independently and in a team environment
Ability to follow through with multiple projects, with minimal supervision
Strong communications skills, ability to assist customers in person and on the phone
Ability to learn and adapt to evolving technologies
AA degree in Computer Science AND
One year of experience working as an IT Support Technician OR
Equivalent combination of technical education and/or work experience
Comprehensive knowledge of PC hardware and software installation, repair, testing, and troubleshooting

Responsibilities

Operate the organization wide Help Desk using provided tools including but not limited to, ticketing system, call queue, and email to provide timely and effective problem resolution for end users
Escalate issues to other resources within the department as needed
Maintain a high level of customer satisfaction
Monitor requests to ensure swift closure; escalate issues to management as needed
Coordinate equipment moves and setup at the division offices and sales communities as approved by IT management
Maintain a detailed inventory of the organization’s computer related equipment
Maintain and repair stock workstations and printers for redeployment
Develop training material and assist users in the proper use of hardware and applications
Assist Systems Administrators with system maintenance and troubleshooting
Must have valid driver license for business travel with auto insurance that meets company policies
Occasional business travel with overnight stay as required by IT Management
This is an onsite position
Other duties as assigned