IT Support Technician - Help Desk

Wedgewood Pharmacy • Swedesboro, NJ

110d

About The Position

The IT Support Technician provides front-line technical support to end users by responding to service tickets and in-person requests related to hardware, software, networking, and peripheral devices. This role involves troubleshooting, imaging, and deploying computer systems, maintaining user accounts, and supporting onboarding processes. Based out of our Swedesboro, NJ location.

Requirements

• High School Diploma or equivalent and pursuing a degree in Computer Science, Information Technology or similar.
• Experience in hardware and software installations on Desktops and Laptops.
• Hands-on experience with Windows 10, Office365, and basic networking.
• Familiarity with Active Directory and Apple device support.
• Understanding of the use of IT ticketing systems or an ability to learn.
• Experience with PC imaging software.
• Basic IP networking knowledge and troubleshooting experience.
• Experience configuring and installing applications to Apple devices such as iPads and iPhones.

Responsibilities

• Answer and evaluate incoming service tickets and in person requests for assistance from users experiencing problems with desktop hardware, software, networking, and other computer related technologies.
• Handle assigned work requests according to designated goals and objectives.
• Actively build trust with customer base and IT by providing professional, prompt, and courteous end user assistance for all computing devices and applications.
• Handle problem recognition, research, isolation, and follow-up for user issues.
• Maintain contact with other members of the IT team to discuss ongoing issues/projects and refer more complex problems to the Lead IT Tech or IT Manager as needed.
• Handle IT onboarding process for new users.
• Complete incoming New Hire forms (NAF) as assigned.
• Complete incoming Active Directory changes for current employees.
• Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals.
• Image, repair, and deploy PC systems and iPads to end users/labs.
• Install, configure, and support copiers, fax applications, printers, scanners, and miscellaneous peripheral hardware.
• Train end users - both one-on-one and in groups.
• Communicate effectively with all levels of employees/management.
• Adhere to all IT and company policies, practices, and processes.

What This Job Offers

• Job Type: Full-time
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED