IT Support Technician (Field Dispatch - Tier 1)

3C Technology Solutions-posted 12 days ago
Full-time • Entry Level
Hybrid • Hilliard, OH
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As an IT Support Technician (Tier 1 Field Dispatch) , you will be the frontline technical expert for our clients, providing onsite support for workstations, servers, networks, and software. You'll diagnose, troubleshoot, and resolve technical issues while ensuring top-tier customer service. This is an excellent opportunity for an IT professional looking to expand their hands-on experience in a fast-paced, client-facing role.

  • Provide onsite IT support for workstations, servers, networking, and software issues
  • Respond to client calls and emails, diagnosing and resolving technical problems
  • Install and configure computers, network equipment, servers, and peripherals
  • Perform Windows and Mac OS troubleshooting and basic Linux server support
  • Troubleshoot and upgrade Microsoft SQL databases
  • Manage IT ticketing system ( ConnectWise or similar ) to log and track support requests
  • Maintain and update technical documentation and user training materials
  • Educate clients on best IT practices and software usage
  • Assist with IT hardware setup, upgrades, and disposal
  • 2+ years of experience as an IT Support Technician, Help Desk Technician, or similar role
  • Strong knowledge of Windows, MacOS, and basic Linux environments
  • Familiarity with Microsoft Exchange, Active Directory, and Windows Server
  • Basic networking skills - Configuring routers, switches, and troubleshooting connectivity
  • Experience with RMM (Remote Monitoring & Management) tools preferred
  • Ability to work independently and manage multiple tasks efficiently
  • Excellent customer service, communication, and problem-solving skills
  • Ability to lift and install IT hardware when required
  • A pre-employment substance screening and a clean driving record are required.
  • all final candidates must successfully pass a background check and drug screening prior to employment.
  • Hands-on experience with ConnectWise or similar IT ticketing systems
  • Experience in an MSP (Managed Services Provider) or IT consulting environment
  • Exposure to virtualization technologies (VMware, Hyper-V, etc.)
  • 4-Day, 36-Hour Work Week - Enjoy better work-life balance
  • Hybrid Work Environment - Split time between home, office, and client sites
  • Competitive Benefits Package - Medical, Dental, Vision coverage
  • 401(k) with Profit Sharing - Invest in your future
  • Career Growth - Training, certifications, and promotion opportunities
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