IT Support Technician Associate

Lutheran Hospital La Crosse • Onalaska, WI

397d • $42,411 - $42,411

About The Position

The IT Support Technician Associate at Gundersen Health System is responsible for providing first-level technical customer service to healthcare computer end-users. This role involves troubleshooting, installation, and repair of hardware and software, ensuring effective follow-up on reported issues, and maintaining desktop-level support. The position may also require occasional extended hours beyond the standard workweek.

Requirements

• Associate degree in IT or equivalent years of experience and education.
• Valid Driver's License (DL).
• Prior IT Support/Helpdesk work experience preferred.
• Strong customer service and problem-solving experience.

Nice To Haves

• Experience in a healthcare IT environment.
• Familiarity with automated tools and enterprise-specific applications.

Responsibilities

• Provide first-level technical customer service to healthcare computer end-users over the phone and at the workstation.
• Install and repair hardware and software for end-users.
• Report and obtain status for all problems related to Information Systems.
• Track issues and provide effective follow-up to ensure resolution.
• Maintain PC hardware and software at the desktop level.
• Work with team members to escalate and resolve issues as needed.
• Diagnose and identify repair options and implement solutions for end users.
• Act as a resource for junior positions.

Benefits

• Medical and dental insurance coverage.
• Pet insurance.
• Substantial contribution to retirement plans.
• 24/7 Employee Assistance Program for employees and their families.
• Generous PTO and paid holidays.
• Tuition Invest Program totaling up to $3k per year.
• Access to a catalogue of hundreds of internal courses.
• Career Development Center.
• Diversity, Equality, Inclusion initiatives including monthly educational events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree