Technology Services - IT Support (Staff) NFWS

Grand Canyon University • Phoenix, AZ

3d

About The Position

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department. Purpose within the Organization: The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department. Primary Responsibilities: Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment. Educate staff on proper use of hardware and software. Perform upgrades and maintenance on systems to ensure optimal performance. Identify and escalate requests/incidents, track and route them appropriately. Log all interactions with end users documenting issues, troubleshooting steps, and resolution. Equipment Used and Responsibility: Lenovo laptops Macs (supported, but not used as primary equipment) Peripherals (e.g. keyboards, mice, monitors, printers) Audio-Visual (AV) equipment Qualifications: Previous technical and customer service experience helpful. Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful. Be able to type 40 wpm. Ability to learn quickly. May be asked to work in different locations (transportation helpful). Experience/Education: Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student in a bachelor’s program or master’s program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements. Pay Rate: Minimum Wage Anticipated End Date: June 30, 2026 GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. If you’re looking for jobs in admissions/enrollment, accounting, curriculum development, financial aid, human resources, information technology, marketing or other student service-related jobs at Grand Canyon Education, Inc. Visit our partner’s site at jobs.gce.com for more information.

Requirements

• Previous technical and customer service experience helpful.
• Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.
• Be able to type 40 wpm.
• Ability to learn quickly.
• May be asked to work in different locations (transportation helpful).
• Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.
• You may be subject to termination if you fall below the minimum requirements.

Responsibilities

• Answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.
• Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.
• Educate staff on proper use of hardware and software.
• Perform upgrades and maintenance on systems to ensure optimal performance.
• Identify and escalate requests/incidents, track and route them appropriately.
• Log all interactions with end users documenting issues, troubleshooting steps, and resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed