IT Support Team Member

People's Food Coop•Rochester, MN

7d•$20 - $21•Onsite

About The Position

Job Summary: This is an entry-level posit ion reporting to the IT & Finance Manager and will support PFC’s Network and POS systems and its users by inputting data additions and changes and creating reports as needed. Status: Hourly $20 - $21 per hour Reports to: IT & Finance Manager Work Location: On-site in Rochester or La Crosse Store Schedule: Monday - Friday with flexible start and end times between 8am – 5pm

Requirements

A minimum of an associate’s degree in computer sciences or related IT field
Familiarity with POS functions and systems
Fluency in Excel (using formulas in report creation)

Responsibilities

Provide end user IT support, application training and advice as needed.
Perform occasional troubleshooting of company-networked systems such as POS/SMS, LAN/WAN connectivity, servers, telephone system, music system, Mettler Toledo scales, computer and other IT hardware or software technical issues.
Facilitate communication with Managed Service Providers (MSP) and POS/SMS vendors.
Investigate POS/PC equipment failures and advise on replacement needs.
Maintain documentation of vendor information and existing systems.
Maintain data integrity through POS/SMS database administration.
Manage data entry, standardization, updates, and deletions according to protocols.
Maintain PLU/UPC/SKU and Member Owner information in SMS.
Create shelf tags and signage when necessary.
PLU organization and protocol development.
Create custom reports
Categorical management of SMS (category, report, family, like, sub-department codes).
Manage tools for updating costs and prices.
Provide feedback and communicate with staff, management, and IT for improvements where IT can affect customer service, department profitability, and other operational matters.