IT Support Team Lead

Booz Allen Hamilton • Arlington, VA

80d • $69,400 - $158,000

About The Position

The IT Support Team Lead is responsible for designing, implementing, and maintaining strategic, multi-disciplinary IT programs that align with corporate strategy. This role requires applying specific functional knowledge and general industry knowledge to develop or contribute to solutions for a variety of problems of moderate scope and complexity. The individual will work independently with some guidance and may review or guide the activities of more junior employees. Experience with process automation and optimization is essential.

Requirements

• 2+ years of experience leading a help desk team and triaging tickets with AWS and RHEL or Windows Server.
• 1+ years of experience working on a DevOps Team.
• Experience with ticketing systems.
• Experience with Agile methodologies.
• Ability to communicate with stakeholders and clients.
• Secret clearance.
• Bachelor's degree.
• DoD 8570 IAT Level II or III Certification.

Nice To Haves

• Experience as a scrum master.
• Experience with Jira workflows or automations.
• Experience with Active Directory (AD).
• Experience with Infrastructure as Code, including Terraform or CloudFormation.
• Experience with Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash.

Responsibilities

• Design, implement, and maintain strategic IT programs.
• Apply functional and industry knowledge to solve problems.
• Work independently with some guidance.
• Review or guide activities of junior employees.
• Utilize experience with process automation and optimization.

Benefits

• Health, life, and disability insurance.
• Financial and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree