IT Support Team Lead

HCA Healthcare • Houston, TX

88d

About The Position

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we've dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare. The IT Support Specialist Team Lead (ISSTL) is a senior-level role requiring technical and managerial skills. The ISSTL is responsible for delivering exceptional technical and instructional support to ensure the seamless operation of IT systems and services on campus. This role involves mentoring, responding to technical issues, supporting end-users, maintaining IT infrastructure, and fostering a positive, technology-driven learning environment for faculty, staff, and students.

Requirements

• An associate's degree in information technology or a related field is preferred.
• A minimum of two years of experience in IT support, customer service, or general technology support is preferred.
• Demonstrated commitment to exceptional customer support.
• Some leadership and supervisory experience.
• Strong customer service and communication skills, both written and verbal.
• Effective prioritization and multitasking abilities in a fast-paced environment.
• Self-motivated, professional, trustworthy, and detail-oriented team player.
• Proficient in PC hardware, software, and audio-visual technologies.
• Knowledge of Microsoft Active Directory and Outlook.

Nice To Haves

• Preferred certifications include A+, Network+, MCSP, or equivalent.

Responsibilities

• Lead and manage Enrollment staff in various areas as assigned by Manager or designee.
• Mentor and guide other campus IT Support Specialists, fostering a collaborative and knowledge-sharing environment.
• Assist with development and updates of departmental performance standards.
• Participate in special projects in collaboration with the main campus team to enhance IT services and infrastructure across all locations.
• Provide remote IT support to campuses without on-site IT staff.
• Respond to and resolve technical issues submitted through tickets, email, phone, or in-person requests.
• Assist faculty, staff, and students with IT-related inquiries, troubleshooting, and problem resolution.
• Manage campus-level systems, including badge access and camera systems.
• Install, configure, and update computer hardware and software across various locations.
• Collaborate with the Cybersecurity team to address security issues.
• Perform routine maintenance and troubleshooting of Windows operating systems and desktop applications.
• Monitor and assist in resolving campus network performance issues.
• Deliver user training sessions and create clear documentation.
• Support and troubleshoot classroom technologies.
• Maintain accurate campus-level IT inventory records.
• Set up and troubleshoot computerized testing systems.
• Configure, maintain, and troubleshoot enterprise printers.
• Coordinate with external vendors and main campus teams.
• Direct faculty to current technical and college-wide resources.
• Support the installation, maintenance, and troubleshooting of networking hardware.
• Participate in development and training opportunities as requested.

Benefits

• Comprehensive medical coverage with low copay options.
• Additional options for dental and vision benefits, life and disability coverage.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for children, elders, and pet care.
• Consumer discounts through Abenity.
• Education assistance (tuition, student loan, certification support).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave).
• Employee Health Assistance Fund offering free employee-only coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Associate degree