IT Support Specialist

TEKsystems • Appleton, WI

336d • $18 - $23

About The Position

We are seeking a motivated and self-driven IT Support Specialist to join our client's team. This role involves supporting IT maintenance and IT operations for our global infrastructure, providing desktop and technical support, and assisting with office moves. The ideal candidate will have experience in customer service, technical support, and hardware deployments.

Requirements

• Two or more years of experience in a related field.
• Relevant industry certifications and an Information Technology degree or related field.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, SharePoint, Teams, OneDrive).
• Strong self-motivation and the ability to work independently.

Responsibilities

• Support maintenance and operations for assigned global infrastructure areas, handling low to medium complexity incidents.
• Document user requests and actions in the ServiceNow ticketing system.
• Provide desktop and technical support for end-user hardware.
• Deliver timely and professional customer support, responding to and following up on issues.
• Track and update IT asset movements within time constraints.
• Manage incident response and event management escalations in the infrastructure environment.
• Share knowledge through writing articles, developing relationships with IT staff, and job shadowing.
• Perform client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
• Troubleshoot network and connection issues for AV equipment and telephony (Cisco/Avaya).
• Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
• Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
• Act as a project resource, representing infrastructure capabilities in application and infrastructure projects.
• Lead special projects, vendor management, and train and mentor junior staff.
• Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree