Hebbia-posted 3 months ago
$80,000 - $110,000/Yr
Full-time
New York, NY
101-250 employees

You’ll be Hebbia’s IT backbone. You’ll keep our people and offices running. You’ll handle walk-ups, tickets, conference rooms, events, and onsite hardware. You’ll manage identity, access, and SaaS tools with care. You’ll document what you learn so the whole company moves faster.

  • Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
  • Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
  • Write, maintain, and adhere to clearly documented runbooks for users and IT team
  • Administer SaaS apps like Google Workspace, Okta, Slack, Linear
  • Handle account provisioning and deprovisioning with precision and security
  • Track, maintain, and deploy hardware inventory; coordinate ordering, repairs and replacements
  • Support cybersecurity and compliance objectives such as system audits and accreditations
  • Cover teammates during PTO; hand off cleanly across time zones
  • Join an on-call rotation; travel occasionally for office or event support
  • 3–5 years in IT support or related roles
  • Clear, direct communicator; organized and detail-oriented
  • Demonstrated ability to self-manage against objectives and escalate appropriately
  • Known for white-glove support and customer service under pressure
  • Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc.
  • Hands-on with office AV systems and collaboration software: install, configure, maintain
  • Experienced with enterprise SaaS and modern ticketing/remote tools
  • Bonus: identity providers (Okta, OneLogin), vendor management, startup experience
  • Unlimited PTO
  • Medical + Dental + Vision insurance
  • 401K
  • Wellness Benefits
  • Catered lunch daily
  • Doordash dinner credit if you ever need to stay late
  • Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
  • Fertility benefits: $15k lifetime benefit
  • New hire equity grant: Competitive equity package with unmatched upside potential
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