IT SUPPORT SPECIALIST
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About The Position
The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include generating sign ins for new hires during the onboarding process, adding/removing and maintaining GoTo VOIP system, troubleshooting network printers, resolving IT support requests from employees, answering employee questions regarding computer systems, gathering and analyzing data to diagnose problems with computer systems, changing configurations, settings, and permissions to fix computer issues, installing new software and hardware drivers and updating existing ones as needed, updating employees on the status of their service requests, and logging all service requests and updating tickets as needed.
