IntelliPro Group Inc.-posted 3 months ago
$30 - $40/Yr
Full-time • Mid Level
Los Angeles, CA
251-500 employees

We are seeking a hands-on and experienced IT Support Specialist to join our global IT operations team on a full-time contract, on-site basis. In this role, you will support end-user technology and infrastructure across warehouse and logistics functions. You’ll work closely with warehouse staff and cross-functional teams to ensure technology is up and running smoothly, particularly during onboarding and key operational periods. This position offers the opportunity to contribute to the fast-paced environment of a globally expanding business, with a strong focus on real-time problem-solving and high-impact IT service delivery.

  • Provide Level 1/2 support for laptops, desktops, Zebra printers, mobile devices, and other hardware
  • Troubleshoot workstation, software, and logistics system issues
  • Support associates in day-to-day operations and use of warehouse tools
  • Document IT support procedures and contribute to knowledge base
  • Participate in scheduled support rotations as needed
  • Assist in maintaining secure, reliable local network infrastructure (LAN, Wi-Fi, VPN)
  • Perform basic configuration and troubleshooting of switches, routers, and wireless access points
  • Coordinate with other IT teams for system escalations and infrastructure needs
  • Ensure compliance with IT security and operational protocols
  • Support device updates, system patching, and access control policies
  • Conduct regular equipment checks and assist with inventory tracking
  • Bachelor’s in Computer Science or related field; Master’s a plus.
  • 4+ years in IT support/infrastructure roles in enterprise or logistics settings.
  • Solid knowledge of ITIL processes (Incident, Change, Problem, and Service Level Management).
  • Hands-on experience with Agile/Scrum methodologies.
  • Mandarin proficiency required, as support tickets and end users are mandarin speakers.
  • Competitive base salary
  • Bonus
  • Equity
  • Comprehensive benefits package, subject to eligibility
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