IT Support Specialist

Princeton University • Princeton, NJ

389d

About The Position

The IT Support Specialist I at Princeton University provides essential IT software and hardware support to faculty, staff, and students within the Office of the Dean for Research (ODFR). This role involves troubleshooting and resolving issues with various devices, including Windows and Mac computers, tablets, and smartphones, while ensuring compliance with IT security policies. The Specialist will also assist with special technology requests and support events and laboratory systems as needed.

Requirements

• 5+ years' experience providing technical support.
• In-depth knowledge of Windows and Macintosh computers and OS, and smartphones such as iPhone/iPad and Android devices.
• Understanding of and experience supporting Active Directory (Azure) and device management systems (InTune and JAMF).
• Strong understanding of network connectivity, security, and troubleshooting.
• Understanding of security fundamentals and best practices in computing.
• Experience with various email clients (especially MS Outlook and Gmail) on computers and mobile devices.
• Experience supporting Microsoft Office, printing, and networking.
• Experience using a service management system (such as ServiceNow) for incident management.
• Excellent organizational and interpersonal communication skills, and the ability to prioritize.

Nice To Haves

• A+, MCP, MCSE, Apple and/or MCSA certifications.
• Experience providing technology support for a mid- or large-sized organization.
• Experience with InTune, Jamf, ServiceNow, and Bomgar, and/or Drupal.
• Previous experience providing support in a higher education setting.
• Knowledge of scripting languages such as VBScript, PowerShell, and/or Apple script.
• Knowledge of MS SQL for queries and reporting.
• Familiarity with conference room audio-visual equipment.

Responsibilities

• Support department Windows and Mac computers, mobile devices, and other technology (such as printers and copiers).
• Install, configure, and upgrade OS/software to maintain compliance and security and assist with remediating other security vulnerabilities.
• Troubleshoot and resolve general user-reported technology issues, escalating resolution to senior IT staff and/or central IT support resources as needed.
• Provide general support for campus infrastructure systems, including Active Directory, storage, email, backup, and encryption.
• Facilitate department alignment with the University's IT Security policies and procedures.
• Provide basic support for campus collaborative applications, including Microsoft 365, SharePoint, Teams and OneDrive; Google Applications; and Zoom.
• Monitor department requests for IT support in the University's service management system (ServiceNow) and respond in the system with timely and detailed communications and updates.
• Provide general support for department classroom and meeting room A/V equipment.
• Adhere to and meet established Service Level Agreements.
• Maintain confidentiality and follow procedures to ensure the privacy, security, and proper use of data.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree