IT Support Specialist

Rib U.S. Cost • Alpharetta, GA

222d

About The Position

RIB U.S. Cost, a leader in providing project controls related services across all verticals within the design and construction industry, is seeking an IT Support Specialist at our Alpharetta HQ with experience with Microsoft M365 GCC High, Azure and related products to join our team. A full-service Managed Service Provider (MSP), who provides NOC, SOC and Compliance services, will support the position. Currently presence in the office is required on Tuesdays and Wednesdays and subject to change.

Requirements

• Bachelor's degree in information technology, computer science, or a related field with 3+ years of relevant experience, or a combination of industry certifications and experience that equates to that knowledge.
• Proven experience in IT support, with a focus on M365 GCC High environments in Azure.
• Knowledge of NIST SP 800-171 requirements and best practices.
• US Citizenship with the ability to pass an extensive background check.

Nice To Haves

• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, both written and verbal.
• Ability to work independently and collaboratively with management and MSP.
• Strong user interface skills and a commitment to providing excellent support.

Responsibilities

• Assist in the management and technical support for M365 and Azure applications and services within a GCC High environment.
• Maintain controls in accordance with guidelines to protect Controlled Unclassified Information (CUI).
• Understand a shared services matrix and assist the company with meeting its obligations.
• Ensure documentation is complete and prepare revisions as needed.
• Address end-user needs and escalate to the MSP when not easily resolved.
• Prepare new devices for delivery to end users and assist with hardware and non-M365 software such as estimating software, scheduling software, Bluebeam, Autodesk, Keeper, and more.
• Assist with software updates and patches to non-M365 products, such as estimating software, scheduling software, Bluebeam, Autodesk, Keeper, and more.
• Other duties as requested.

Benefits

• Competitive benefits package for full-time employees.
• Opportunity to participate in an Employee Stock Ownership Program for Schneider Electric.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree