IT Support Specialist

LaSalle Network • Kansas City, MO

401d • $66,560 - $66,560 • Hybrid

About The Position

The IT Support Specialist role at LaSalle Network involves providing technical support for various software and hardware systems, primarily focusing on Windows and Microsoft Office applications. This position is based in Kansas City, MO, and offers a mix of onsite and remote work flexibility. The role is contract-to-hire, aimed at individuals with strong customer service skills and a background in IT support.

Requirements

• Strong prior experience in customer service and/or office administration.
• Experience using Microsoft Office 365, Windows 10/11, and other IT related software.
• Experience with usage and settings of Apple iOS and Android mobile systems.
• Ability to work in a fast-paced multi-level environment and switch between remote and in-person support cases.
• Willing to travel locally on occasion, less than 10%.

Responsibilities

• Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally.
• Identify recurring technical issues and propose solutions to address the root problems.
• Assist in routing incoming requests to the appropriate team member.
• Configure hardware and software related to printing and scanning.
• Provide audio/visual setup and support for important client meetings and board presentations.
• Assist with updating and repurposing of existing computers, phones, and tablets.
• Assist in inventory organization and deployment of new computers.
• Use Microsoft Office 365 platform to assist with account access issues, passwords, and installation of software using remote TeamViewer and MS Teams programs.
• Serve as point of contact for IT related vendor services and ensure appropriate access to systems is regularly maintained.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Family Medical Leave
• Worker's compensation
• Paid Leave
• Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed