Attain-posted 2 months ago
Chicago, IL
1-10 employees

We are seeking a dedicated and detail-oriented IT Specialist to join our team. The candidate will be responsible for provisioning and configuring employee hardware, maintaining office wi-fi and device connectivity, managing our application SSO setup, and administering our Google Workspace/Gmail. This position reports to the Senior Director of Site Reliability Engineering. If you are a proactive IT professional with a knack for problem-solving and a desire to contribute to a dynamic team, we encourage you to apply. This position will be based out of our Chicago, IL office on a hybrid schedule, in addition to having occasional on-site requirements and must be available to respond to urgent IT issues and troubleshooting as needed.

  • Provision new devices and hardware, such as laptops, for employees
  • Maintain and troubleshoot internet connectivity, including access points and switches
  • Connect and manage employee applications, including Rippling and Slack
  • Setup SSO and SCIM connections between Okta and various third party applications
  • Automate access provisioning for employee applications based on role/group
  • Maintain Google Workplace, including managing distribution groups, aliases, and resolving email delivery issues
  • Provide technical support to employees as needed
  • Document IT processes and update records accordingly
  • Stay updated on the latest IT trends and technologies to ensure efficient and effective service delivery
  • Travel to other Attain offices as needed to assist with infrastructure troubleshooting, IT setup and special projects as needed
  • Proven experience as an IT Specialist or similar role
  • Strong knowledge of IT hardware and software, including laptops, zoom rooms, switches, and wireless access points
  • Experience with SSO and SCIM provisioning
  • Familiarity with Google Workplace and Okta administration
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work independently and manage time effectively
  • Experience working in a part-time or flexible work environment
  • Knowledge of additional IT applications and tools
  • Prior experience in a similar industry or company size
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