IT Support Specialist

Chervon North America-posted 4 months ago
Full-time • Entry Level
Hybrid • Grand Rapids, MI
Merchant Wholesalers, Durable Goods
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Chervon is one of the world's largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio- EGO, FLEX and SKIL and for other highly respected private brands. With world-class R D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.

  • Provide technical support to external and internal customers relating to personal computers and desktop applications.
  • Evaluate functional requirements and support ongoing effective utilization of applications.
  • Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools.
  • Set up, upgrade and install desktops and laptops.
  • Configure, test, and install hardware, operating systems, peripherals and application software.
  • Provide desktop technical support to all external and internal customers.
  • Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action.
  • Assist IT applications group in support of administrative applications including Office 365, Adobe Cloud Services, etc.
  • Support VOIP phone system for call center.
  • Support IT service requests and hardware procurement including New Hire setups and Separation removals.
  • Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure.
  • Utilize and have solid understanding for using IT Service Management tools & ticketing systems.
  • Provide administration and support of: Active Directory, DNS, DHCP, etc.
  • Communicate project/request status and issues to IT management and IT customers.
  • Notify management of issues and recommended solutions to ensure projects are completed, on-time, on-budget, and meeting project requirements from the business customer (in scope).
  • Develop/identify training manuals and in-person sessions; coordinate training of users on desktop applications.
  • Responsible for keeping support documentation current and published for team collaboration.
  • Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends.
  • Support Microsoft Azure Cloud and Mitel phone system.
  • Undertake responsibility and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system.
  • Lead and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony.
  • Perform other duties as assigned.
  • Minimum of 1-3 years of relevant experience.
  • Understanding of networking concepts and VOIP phone system setup.
  • Broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment.
  • General knowledge of the Internet and related services such as e-mail and ability to assist users.
  • Ability to configure, install and troubleshoot hardware and peripherals is required.
  • Broad knowledge of Windows, Microsoft Office 365 and Mac.
  • Technical certifications a plus.
  • Excellent verbal and written skills are required to deliver exceptional customer service.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short/long-term disability
  • Life insurance
  • Parental leave
  • Generous 401(k) match
  • Open PTO program
  • Hybrid work environment
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