Full-Time IT Support Specialist - El Paso

General Dynamics Information Technology

3d•$23 - $31•Hybrid

About The Position

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in El Paso, TX. At GDIT, people are our differentiator. As a Full-TIME IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).

Requirements

A High school diploma or G.E.D.
One (1) or more years of customer service or other telephone experience
Texas residency living within a reasonable commuting distance (~60-mile radius) of our El Paso facility
An ability and willingness to work AND full-time shift
Ability and willingness to work and train onsite as required
Ability to obtain a U.S. public trust
Access to a high speed wired internet connection (minimum 10 MB per second download/5 MB per second upload)
Access to a quiet work environment free from distractions

Nice To Haves

Associate's degree or equivalent in a related field of study
Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
Previous experience working with a contact center management database
Previous experience working with a ticketing system

Responsibilities

Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
Utilizing troubleshooting techniques to resolve hardware, software, and network issues
Documenting incident status and solutions in incident database tools
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

Benefits

Competitive pay plus benefits
A hybrid work environment with opportunities to work from the comfort of your own home
An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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