IT Support Specialist - Birmingham, AL

Baker Donelson•Birmingham, AL

1d•Onsite

About The Position

Baker, Donelson, Bearman, Caldwell & Berkowitz, PC has an immediate opening in its Birmingham, AL office for an IT Support Specialist (tiers 2/3). Candidates must be customer-service oriented and proactive in anticipating and resolving issues while maximizing efficient use of computing resources.

Requirements

Minimum of two years of user support or related experience.
Experience supporting Microsoft Office, Windows and other legal specific core applications.
Excellent verbal communication and interpersonal skills required to interact professionally with clients, lawyers, paraprofessionals, other staff members and outside vendors.
Strong analytical and problem-solving skills.
Ability to effectively prioritize and execute tasks in a high-pressure, demanding, fast paced environment.
Ability to work both in a team-based environment and independently.
Ability to provide exceptional customer service at all times.
Flexibility to work extended hours.
Possible travel for rollouts and additional location support.
Ability to lift PC equipment and desktop printers if necessary.
Microsoft Office 365 - MS Word (including styles), Excel, Outlook, OneNote
Microsoft Windows 10 and 11
NetDocuments or similar Document Management System
Comparison Programs – Draftable, Workshare Compare, or similar
Litera Innova
SharePoint
BigHand
iTimekeep (time entry) or similar
LexisNexis InterAction
Adobe Acrobat 11 or DC
Microsoft Teams
Must provide minimum authorization to work in the United States.

Nice To Haves

Law firm experience preferred.
Technical certifications such as A+ and MCP a plus.

Responsibilities

Act as second level support.
Provide support for all applications and hardware.
Troubleshoot, analyze, research, and resolve issues for users locally and firm-wide.
Provide 'just in time' desk-side training to attorneys and staff.
Actively participate in and assist in the pilot of any hardware or application updates.
Provide support for meetings and video conferences.
Recognize sense of urgency and respond appropriately.
Communicate and provide appropriate progress and status as necessary to user and management.
Document, track, and monitor all issues to ensure a timely resolution.
Proactively, on a regular basis, tour all floors to be visible to users and during outage situations in need of assistance.
Act as a Subject Matter Expert (SME) on one or more software applications.
Other responsibilities as required.