Support Specialist II - New York

Jobs for Humanity•New York, NY

1d•$25 - $29•Onsite

About The Position

The Technical Support Specialist role is a 12-month residency at a leading global tech company, designed to provide hands-on experience and practical skills in technical support. The primary responsibility is to assist users with troubleshooting and resolving computer system issues, gaining exposure to a wide range of technical challenges varying in complexity. This opportunity is ideal for building real-world expertise in a dynamic and innovative environment.

Requirements

minimum 12 months- 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
Candidate without demonstrated MAC OS experience will not be contacted.
Strong verbal and written communication skills, effective problem-solving abilities, and excellent customer service and interpersonal skills
Mobile Device Support
MDM Knowledge
Office 365 / Google Workplace
Multi-factor authentication
Willing to travel locally between offices

Responsibilities

Address user inquiries related to the operation of computer software or hardware, resolving problems typically of lower complexity.
Conduct remote installation of software and perform hardware testing as needed.
Execute commands and monitor system functioning to ensure correct operations and identify errors.
Maintain records of daily data communication transactions, detailing problems, remedial actions taken, and installation activities.
Utilize technical manuals, engage with users, or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.
Troubleshooting hands-on experience