IT Support Specialist (On-Site)

UMOM New Day Centers•Phoenix, AZ

14h•$25 - $26•Onsite

About The Position

The Information Technology Support Specialist provides technical assistance and support to end-users across the organization. This includes troubleshooting hardware, software, and providing customer-focused technical support to UMOM staff in daily functions and working to meet the Information Technology needs of the organization.

Requirements

High School or GED Diploma, required
Minimum two years' experience providing onsite technical support
Experience with Microsoft 365 in a Domain Environment
Excellent Windows Operating System knowledge
Excellent technical knowledge of computer hardware
Hands-on hardware troubleshooting experience
Working technical knowledge of current protocols, operating systems, and standards, including desktop virtualization
Ability to operate tools, components, and peripheral accessories
Ability to quickly learn new technologies as part of staff support needs
Valid Level One Fingerprint Clearance Card or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
Valid AZ Driver's License and a driving record that falls within UMOM's policy 50/100 level of car insurance coverage.

Nice To Haves

Bachelor's degree in information technology, computer science or a related field, preferred
Preferred industry certifications: Network+, A+, Security+, MCP, CCNA, and/or CCENT

Responsibilities

Collaborates with and assists IT Leader to ensure efficient operation of the technological environment.
Performs onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommends and implements corrective solutions, including offsite repair for remote users as needed.
Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software to deliver required computer service levels.
Assesses the need for and implements performance upgrades to computers and other peripheral devices.
Where required, administers and resolves issues with associated end-user software products.
Receives, triages and responds to incoming IT support tickets for the whole agency.
Answers and performs equipment moves, adds, and change requests as they are submitted by managers.
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer operations.
Assists with maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, licenses used and other components and equipment.
Accurately documents instances of computer equipment or component failure, repair, installation, and removal.
Adheres to IT team Standards of Service as set forth by Leadership.
Other duties as assigned by Leadership and/or Executives.