IT Support Specialist

Patch My PC • Castle Rock, CO

4d • $35 - $43 • Hybrid

About The Position

We are looking for an IT Support Specialist to play a critical role in maintaining the health and performance of our technology infrastructure. This position is responsible for providing hands-on support to end-users, managing hardware and software setups, and ensuring smooth onboarding experiences. You will be the go-to person for resolving technical issues and enabling our teams to work efficiently and securely. This is a part-time, hybrid role (20 hours per week) based out of our Castle Rock office , with the possibility of converting to a full-time position in the future.

Requirements

• 4+ years of experience in IT support or help desk roles.
• Strong knowledge of Windows, macOS, and common enterprise applications.
• Familiarity with MDM tools (Intune, etc.).
• Basic understanding of networking concepts (DNS, DHCP, VPN).
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work independently.

Nice To Haves

• Bachelor's degree in IT or related field.
• Experience with automation tools or scripting (PowerShell, Bash).
• Exposure to compliance frameworks (ISO 27001, NIST).
• Familiarity with ticketing systems (Jira, Zendesk, etc.).

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and peripherals.
• Manage hardware provisioning, inventory, and lifecycle.
• Troubleshoot software, network, and system issues across Windows and macOS environments.
• Support onboarding/offboarding processes, including account setup and access provisioning.
• Maintain documentation of support procedures and known issues.
• Collaborate with Security and Infrastructure teams to escalate and resolve complex issues.
• Assist in deploying updates, patches, and security configurations.
• Educate users on best practices and new technologies.
• Deliver and improve a fantastic Employee Experience, for onboarding and internal support.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees