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ECMSI • Steubenville, OH

4d • $50,000 - $70,000 • Onsite

About The Position

We love helping businesses make themselves more successful using technology. At ECMSI, you’re not just fixing problems—you’re making a real impact for our clients every single day.
As an IT Support Specialist at ECMSI, you’ll be the friendly tech hero our clients count on—solving real problems, keeping users productive, and making technology behave. Think: equal parts troubleshooter, translator (human ↔ tech), and professional button‑clicker.

Your Mission (Should You Choose to Accept It)
Provide professional, timely support for client technology issues—everything from Microsoft 365 hiccups to network weirdness—while documenting your work and keeping customers informed like a pro.

Requirements

• High school diploma or equivalent is required; an associate's degree in a related field is a plus.
• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving skills and a passion for technology.
• Excellent communication skills and the ability to work well in a team environment.
• Willingness to learn and adapt to new technologies and systems.

Nice To Haves

• Fortinet firewall and FortiClient VPN experience
• UniFi switches, access points, and controllers
• MSP tools like ConnectWise and IT Glue

Responsibilities

• Provide Tier 1–2 technical support for end users via phone, remote tools, and on‑site visits
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
• Troubleshoot desktops, laptops, printers, networks, and applications
• Handle VPN and remote access support
• Keep tickets clean, documented, and updated in ConnectWise
• Escalate complex issues with solid troubleshooting notes
• Enter time and expenses accurately (yes, every time)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Bonus opportunities
• Employee stock ownership plan
• Comp Time
• CrewHu

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees