IT Support Specialist - Full-Time - Naperville, IL (on-site)

Five-Star AudioVisual•Naperville, IL

1d•$28 - $32•Onsite

About The Position

Reporting to the Director of IT, the IT Support Specialist will support corporate and field technology operations with a focus on device deployment, system reliability, security, and end-user support. This role is ideal for someone who: Enjoys solving problems Values organization, documentation, and security best practices Takes pride in maintaining secure, efficient IT systems

Requirements

2–5 years of IT support experience, corporate or multi-site preferred
CompTIA A+, Network+, or equivalent hands-on experience
Strong experience with Microsoft 365, Entra ID (Azure AD), and Azure environments (AZ-900 preferred)
Experience supporting Windows 11 Pro systems
Familiarity with Apple device management and Apple Business Manager
Knowledge of IT security principles and best practices
Strong organizational, documentation, and troubleshooting skills
Excellent communication skills across phone, Teams, email, and in person
Must be local to the Naperville area and available on site
Must be authorized to work in the U.S.
Occasional travel may be required

Nice To Haves

Intune or other MDM/device management tools
Networking fundamentals (firewalls, switches, Wi-Fi)
Experience with ticketing systems and remote support platforms

Responsibilities

Configure, image, and deploy Windows 11 Pro and Apple devices
Administer Microsoft 365, Entra ID (Azure AD), and related cloud services
Manage Apple Business Manager enrollment and device oversight
Maintain system updates, security standards, and performance optimization
Monitor and enforce security policies and IT best practices across systems
Track IT assets, user accounts, and system documentation
Provide on-site support in Naperville and remote support across locations
Troubleshoot hardware, software, and network issues
Collaborate with internal teams to maintain consistent IT and security standards