IT Support Specialist

The Pennsylvania State University-posted 2 days ago
$51,000 - $74,000/Yr
Full-time • Mid Level
Hybrid • University Park, FL
5,001-10,000 employees
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The Deskside Support team within Penn State IT, is seeking a customer-focused, self-driven, and highly motivated IT Support Specialist- Senior Support to join a team supporting approximately 10,000 endpoint devices across 28 non-IT business units. This distributed role serves as the primary IT contact for designated units, providing technical support, managing IT assets, and contributing to service improvement initiatives.

  • Provide advanced hardware and software support for desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot and resolve complex technical issues and escalations.
  • Manage the lifecycle of IT assets, including procurement, imaging, inventory, and decommissioning.
  • Lead or support IT projects, committees, and process improvement efforts.
  • Foster strong relationships between IT and faculty/staff.
  • Participate in on-call rotations and respond to urgent incidents.
  • Assist with onboarding, mentoring, and training of team members.
  • Strong customer service and communication skills.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Ability to lift up to 50 pounds with or without accommodation.
  • Valid driver’s license and successful completion of a motor vehicle background check.
  • Associate Degree
  • 4+ years of relevant experience; or an equivalent combination of education and experience accepted
  • Experience with Active Directory, Configuration Manager, JAMF, Office 365, Windows, macOS, Android, iOS, and Point of Sale systems.
  • Familiarity with ServiceNow or similar ITSM platforms.
  • Project coordination or leadership experience.
  • Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
  • In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
  • One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.
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