IT Support Specialist - On-Site Tallahassee, FL

Gainwell Technologies LLC•Tallahassee, FL

2d•Onsite

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.Summary The IT Support Specialist provides onsite technical assistance for hardware, software, and network issues in a fast-paced environment. Responsibilities include installing and configuring IT equipment, performing PC refreshes, new hire setups, device moves, and retirements. The role involves reimaging laptops, managing inventory, and troubleshooting hardware such as monitors, docking stations, keyboards, and printers. The specialist resolves incidents related to Windows 10/11, Office applications, and network connectivity, while also handling Active Directory tasks such as creating and modifying user and service accounts. Candidates must be able to schedule and manage customer appointments, take ownership of assigned tickets, and document all activities in the IT service desk system. Strong communication skills and a commitment to delivering exceptional customer service are essential. Support is provided via phone, email, and in person.

Requirements

2+ years of technical training in the computer field preferred
2+ years of Active Directory Experience
2+ years of technical support experience
Experience working with company products and operating systems
Experience working with solving computer-related technical problems
Experience working with the company escalation policy

Responsibilities

Interfaces with end users to resolve problems concerning system functions reported through a problem ticket.
Reviews information provided, and diagnoses issues based on established procedures and scripts.
Resolves problems by following scripts and assessing diagnostic information.
Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.
Escalates unresolved issues or problems.
Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, in accordance with established guidelines and procedures.
Provides basic or routine guidance to client population on system and products to eliminate recurring errors for smaller or stand-alone systems/products with minimal coordination.
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
Supports documentation maintenance by updating information and changes as directed.