IT Support Specialist Level 2/3

FlexSol Packaging Corp • Gray Court, SC

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About The Position

ISOFlex Packaging is seeking a skilled and customer-focused IT Support Specialist (Level 2/3) to join our small, collaborative IT team. This role is primarily focused on end-user support, providing day-to-day assistance to nearly 500 users across the organization.

Approximate role breakdown: 75% end-user support / helpdesk; 25% projects and systems support

Requirements

• 3–7 years of experience in IT support, service desk, or helpdesk roles (Level 2/3)
• Strong troubleshooting skills in a Windows-based environment
• Experience supporting a medium-to-large user base
• Working knowledge of Active Directory and user access management
• Ability to communicate clearly with technical and non-technical users

Nice To Haves

• Experience with Microsoft 365
• Exposure to servers or virtualization
• IT certifications (CompTIA A+, Network+, Microsoft, etc.)

Responsibilities

• Provide Level 2/3 technical support to end users through tickets, phone, and in-person assistance
• Troubleshoot and resolve hardware, software, and system issues efficiently and professionally
• Support Windows workstations, laptops, printers, and common business applications
• Handle escalated helpdesk tickets and assist with more complex user issues
• Manage user accounts, permissions, and access across systems
• Support employee onboarding and offboarding (accounts, equipment, access)
• Document solutions, procedures, and common fixes for internal knowledge sharing
• Collaborate closely with other IT team members to resolve issues and improve support processes
• Participate in IT projects designed to enhance reliability, security, and user experience
• Assist with basic systems, server, and networking tasks as part of a team-based environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed