IT Support Specialist- Citi Field Home of the New York Mets - Citi Field - Admin
About The Position
The IT Support Specialist is responsible for the day-to-day and event-based IT needs for Aramark Sports & Entertainment. This includes providing hands on support for POS, back office, networking, and other systems ensuring that they are aligned with the IT Lead for the venue who will also support department and company initiatives. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Requirements
- Working towards or possess an associate degree in information technology, Computer Science, or a related field (preferred but not required)
- 2+ years of experience working with IT Systems, ideal candidate has experience with Point-of-Sale systems
- Proven ability to effectively troubleshoot IT issues
- Basic understanding of IT systems and infrastructure
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Ability to work stadium/arena events while constantly on the move between properties
Nice To Haves
- Has experience working in a concessions/stadium environment (preferred)
Responsibilities
- Responsible for proactive support and maintenance around POS systems and other technologies in use during events
- Communicate application issues to appropriate application owners and vendors
- Ensure the delivery of high-quality IT services to support the business
- Work cooperatively and take direction from onsite IT Lead
- Stay up to date on the latest IT trends and technologies
- Be familiar with IT audits and security assessments
- Resolve IT incidents and problems
- Represent the IT department to onsite leadership
- All employees to be trained according to company standards for safety, health, and sanitation procedure
Benefits
- Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
- Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
