IT Support Specialist

DGM SERVICES INC-posted 3 days ago
Full-time • Entry Level
Onsite • Houston, TX
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The IT Support Specialist provides first- and second-level technical support to office and warehouse teams across all three DGM locations—Houston, Dallas, and Atlanta—ensuring secure, reliable, and consistent IT operations company-wide. This role resolves technical issues, maintains endpoint health, supports Microsoft 365 and identity systems, and provides on-site assistance in warehouse and TSA-regulated areas as needed.

  • Service Desk & Ticketing: Triage, prioritize, and resolve tickets; create/manage cases to closure; communicate clearly; escalate as needed
  • Endpoints: Deploy and maintain laptops/desktops/peripherals/mobile phones (printers, scanners, handhelds); apply OS/firmware/app patches and plan hardware/software upgrades with minimal disruption
  • Accounts & Access: Onboard/offboard users; manage SSO, MFA, and permissions in Entra ID/Azure AD and Microsoft 365
  • Collaboration Tools: Support Microsoft 365 (mail flow, calendars, shared mailboxes, permissions, file access)
  • Mobility & MDM: Enroll/manage devices in Intune (or equivalent); enforce compliance; remediate non-compliance; maintain accurate device inventory
  • Security & Awareness: Monitor/respond to EDR/AV alerts; report incidents; support database/system security with IT leadership; assist with phishing simulations and user training
  • Install and support IP security cameras and NVR systems: – Run and terminate Cat6 cable when needed (short runs only) – Mount/replace cameras as needed – Add cameras to the NVR, adjust angles, update firmware
  • Ubiquiti Support - Deploy and maintain Ubiquiti wireless access points. Physically mount/replace APs on occasion (ladder/forklift provided) – Configure SSIDs, VLANs, and basic troubleshooting of Wi-Fi coverage issues
  • Networking (User Edge): Support connectivity (TCP/IP, DNS/DHCP, VLAN/Wi-Fi), printers, and VPN; partner with Systems/Network Admins for escalations. Perform daily and weekly monitoring of servers, backups, Microsoft 365, Fortinet/Juniper firewall alerts, and Bitdefender security events
  • Warehouse & Field Support: Provide on-site support for warehouse (rugged devices, Wi-Fi coverage, label printers, scales) following safety/PPE rules
  • Secure-Site Compliance: Support access controls for secured/TSA-regulated areas; follow/enforce badging/vest and escort procedures
  • Assets & Vendors: Track hardware/software inventory, warranties, and licenses; coordinate RMAs/repairs/service calls; manage deliveries/spares
  • Documentation & Process: Document changes, issues, and resolutions; maintain how-tos
  • Training & Enablement: Set up/repair equipment; train users on new hardware/software
  • Site Moves & New Hires: Support buildouts, site moves, and new-hire setups to day-one readiness
  • On-Call/After-Hours: Participate in rotations for incidents, maintenance windows, and time-sensitive needs
  • Handles confidential and sensitive information (e.g., HR/personnel records, payroll/benefits data, medical/leave information, customer data, credentials) with strict discretion and need-to-know access only
  • Follows all company policies on data classification, access control, acceptable use, and records retention, at all times
  • Promptly report suspected or actual data loss, unauthorized access, phishing, or other security incidents per company procedures
  • 2–4 years of professional IT support experience in a help desk or desktop support role, preferably supporting warehouse or multi-site operations
  • Associate of Applied Science (AAS) in a related field; or equivalent years of experience (preferred)
  • Must be authorized to work in the U.S. without H-1B sponsorship
  • Working knowledge of ticketing systems (e.g., Atera) and remote support tools
  • CompTIA A+ or Network+; Security+; ITIL Foundation; experience in multi-site or light-industrial environments, is a plus
  • Knowledge of virtualization (VMware, Hyper-V), cloud platforms, and automation.
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