IT Support Specialist

CPEG Buffalo LLC-posted about 1 month ago

Full-time • Mid Level

City of Tonawanda, NY

101-250 employees

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Carrier Processing Equipment Group (CPEG) offers customers a comprehensive line of large industrial processing equipment for a wide variety of industries. By combining engineering expertise including high tolerance fabrication and assembly, we design and manufacture custom bulk processing equipment solutions. Please visit us at https://www.cpeg.com/ to see the full scale of our product lines and solutions including the diverse family of brands who make up our portfolio. The IT Support Specialist supports the Enterprise network infrastructure on Cisco platform, maintaining reliable network connectivity of all satellite locations. This role will work alongside our Managed Service Provider in the design, implementation and maintenance of infrastructure data center leveraging vSphere and Horizon view. Must have working knowledge of virtualization technology, specifically VMWare and networking with Cisco products.

High level design, implementation and maintenance of Infrastructure Data center leveraging vSphere and Horizon view
Establish network specifications by conferring with users; analyzing workflow, access, information and security requirements; designing router administration, including interface configuration and routing protocols.
Establish network by evaluating network performance issues including availability, utilization throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures, establishing connections and firewalls.
Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Install, upgrade and monitor software and hardware.
Support ERP Systems Analyst in Server side database configuration and management
Support Managed Service Provider with Help Desk troubleshooting

Bachelor's degree in Computer Science or related field and two (2) to four (4) years of IT experience in manufacturing, engineering or related industry
Experience with VMware technologies
Knowledge of computer and/or network security systems, applications, procedures and techniques
Ability to identify and resolve computer system malfunctions and operations problems.
Ability to communicate technical information to nontechnical personnel.
Ability to communicate clearly and effectively with staff, vendors and peers.
Strong attention to detail and solid follow-up capabilities.

Previous project management experience with implementation of enterprise solutions and enhancements preferred.

Generous paid time off as well as 80 hours of holiday pay each year.
Ability to become an Employee Owner. This benefit is fully funded by the company—no employee contribution required—and builds value for you over time based on the company's performance. While results vary from year to year, the ESOP consistently delivers retirement benefits that exceed those of a typical 401(k) match.
Medical, Dental, and Vision Insurance. We provide a company contribution with Health Savings Account (HSA) participation. Flexible Spending Accounts (FSAs) are also available for healthcare and dependent care expenses, regardless of whether you are enrolled in a company medical plan.
Company paid Basic Life Insurance, Accidental Death & Dismemberment (AD&D), and Long-Term Disability coverage, along with supplemental Short-Term Disability coverage (company pays 50% of premium).
Voluntary coverages such as additional life insurance, accident insurance and more.
Employee Assistance Program. Our EAP offers free, confidential support including legal and financial consultations, counseling services, estate planning, travel assistance, and work-life resources such as childcare, eldercare, and health advocacy.
Employee Referral Program bonus.
Educational Assistance.
Career Advancement. CPEG is 100% employee-owned and led by a dynamic executive team of talented individuals who have risen through the management structure.
Option to contribute to a 401(k) plan with flexible loan feature—invest in your future while keeping access to your funds if you need them.
Cash Balance Pension Plan. We contribute to this retirement savings on your behalf—no employee contribution required. Combined with a guaranteed 4% rate of return, this means you receive a consistent and valuable retirement benefit every year.

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