IT Support Specialist (50126)

NATIONAL CONFERENCE OF STATE LEGISLATURES • Denver, CO

5d • $52,125 - $52,125 • Hybrid

About The Position

As part of the information technology department, the IT Support Specialist provides triage services and tier I support to basic user issues and technical assistance requests received from staff. The IT Support Specialist assigns or escalates incidents to others as appropriate, and must be well-organized, flexible, positive, enthusiastic, resourceful, and able to see challenges as learning opportunities.

Requirements

• Bachelor's degree plus 4+ years progressive experience in computer support and help desk, with impressive technical aptitude and impeccable attitude.
• At least two years of concurrent professional support expertise in Microsoft environments.
• Experience with Microsoft 365 administration; Azure, Intune, Entra, and Exchange Online, including user account management; archiving, file and system backups, message retention, and other policies.
• Strong customer service and support orientation even when under pressure.
• Excellent cooperation with IT staff and vendors.
• Experience in user training of technical topics and writing effective technical documentation.
• Experience with desktop management systems, inventory tracking, or patch management software.
• Flexibility to assist staff or the IT team off-hours when necessary.
• Highly organized with a high degree of attention to detail and accuracy.

Responsibilities

• Respond in a timely fashion to support requests and tickets for all employees.
• Complete all IT tasks for onboarding and offboarding processes.
• Maintain the ticketing system, desktop management systems, inventory tracking, and patch management software.
• Support company-issued phones.
• Work cooperatively with all staff and vendors, maintaining a positive attitude and customer service orientation.
• Assist with user training and documentation on support issues.
• Assist with video conferencing and general A/V meeting setup, Teams, or other meeting software.
• Help maintain and organize all components of the organization’s IT assets (laptops, monitors, files, and software applications).
• Guide users through installing applications and computer peripherals.
• Conduct remote troubleshooting. Some weekend and off-hours monitoring, correspondence and support should be anticipated.
• Learn and generate ideas for improving processes and systems.
• Stay abreast of technological trends.
• Learn, provide guidance and support for backend applications.
• Pay utmost care to confidentiality and privacy matters.
• Performs other responsibilities as needed.

Benefits

• NCSL has a flexible remote work policy. Building and maintaining our organizational culture is critical and we do so by bringing staff together, in person, for four days every six (6) weeks. The remote work policy provides the freedom to work from anywhere with the requirement that staff travel on their own fare to the NCSL office every six (6) weeks for team meetings and professional development.
• We are committed to offering a full range of other benefits for you and your eligible family members, including domestic partners.
• Our outstanding benefits include low-cost health, dental and vision coverage, a 401(a)-retirement plan with 10% contribution after 6 months and full vesting, life & disability insurance, 3-weeks paid vacation with 5+ years of paid full-time work experience, generous time off plans and paid family leave, floating holidays, identity theft protection, employee assistance programs, pet insurance, paid time off to volunteer, and more!
• Relocation assistance provided for out-of-state candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees