IT Support Specialist (Entry Level)

Rise Association Management Group • Houston, TX

1d • $40,000 - $50,000

About The Position

We are seeking a reliable and service-oriented IT Support Specialist to join our team in an entry-level, full-time role. This position provides hands-on technical support across multiple properties and offices, assisting with equipment setup, troubleshooting, user onboarding, and day-to-day helpdesk requests.
This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, working directly with users, and supporting technology operations in the field.

Requirements

• Basic Knowledge of computer hardware, software, and networking concepts
• Ability to explain technical concepts in simple terms
• Organized and dependable with good follow-through
• Comfortable traveling locally between properties/sites
• Valid driver’s license and reliable transportation
• Strong troubleshooting and problem-solving skills
• Customer-service mindset with strong communication skills

Responsibilities

• Set up new hire workstations, including laptops, phones, user accounts, and desk technology
• Conduct quarterly technology checkups at assigned properties to ensure systems and equipment are functioning properly
• Support technical onboarding for new hires, ensuring all systems access and equipment are ready
• Provide basic technology training for employees on company systems and tools (excluding specialized platforms such as CINC), including login setup, device use, and standard software navigation
• Create or follow simple onboarding tech checklists and training guides
• Provide helpdesk support and respond to technical support tickets
• Install, configure, and maintain computers, mobile devices, printers, and related equipment
• Assist with software installation and basic system configuration
• Troubleshoot hardware, software, connectivity, and user access issues
• Document work completed and recurring technical issues
• Coordinate with internal teams and vendors when needed
• Travel to company properties and offices to perform technology setup and troubleshooting

Benefits

• 20 days of PTO annually + 10 paid holidays.
• Group health insurance (75% employer-paid).
• Life and AD&D insurance.
• Additional options for dental, vision, and short-term disability coverage.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed