IT Support Specialist
About The Position
IT Support Specialist Lima, Ohio Hybrid Join a Best Places to Work Winner — 18 Years Running! Do you have experience a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking an IT Support Specialist Position Overview The IT Support Specialist provides hands-on technical support for end-user systems and business applications, delivering effective user support and troubleshooting in collaboration with IT infrastructure teams. The ideal candidate is service-oriented, detail-focused, and comfortable working directly with users to resolve issues and help them use technology effectively.
Requirements
- Professional experience in IT support, help desk, or desktop support roles
- Strong troubleshooting capabilities across hardware, software, and business applications
- Experience supporting Windows-based environments and productivity tools
- Ability to communicate technical information clearly to non-technical users
- Strong organizational, documentation, and time-management skills
- Ability to manage multiple priorities while adhering to established processes
Nice To Haves
- Experience delivering end-user training
- Familiarity with Microsoft 365 (Teams, Outlook, SharePoint)
- Experience using ticketing systems and IT documentation platforms
Responsibilities
- Provide help desk and general technical support for end-user hardware, software, and systems.
- Set up and maintain end-user devices and software; support onboarding and offboarding by provisioning system access.
- Install, maintain, and troubleshoot business applications, supporting upgrades and escalating infrastructure or network issues as appropriate.
- Provide end-user training and guidance on standard business tools, including best practices and troubleshooting.
- Create and maintain IT documentation while identifying and supporting process improvements.
- Collaborate with IT and business stakeholders on technical issues, system changes, and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
