IT Support Specialist

The Nuclear Company-posted 20 days ago

$59,000 - $67,000/Yr

Full-time • Entry Level

Columbia, SC

11-50 employees

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The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.

Respond to user inquiries via phone, email or ticketing system.
Diagnose and resolve hardware, software, and network problems.
Install, configure, and maintain desktops, laptops and peripheral devices.
Mange user accounts, permissions, and access in Active Directory or similar systems.
Perform routine system updates, patches, and security checks.
Document issues and solutions in the knowledge base for future reference.
Assist with onboarding and setup of new employees' IT equipment.
Escalate complex issues.

Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.
Experience with Active Directory for user account management and group policies.
Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).
Ability to use remote support tools and ticketing systems (e.g. ServiceNow, Zendesk).
Knowledge of basic cybersecurity practices, including endpoint protection and patch management.
Excellent problem-solving skills and ability to document technical solutions clearly.

Competitive compensation packages
401k with company match
Medical, dental, vision plans
Generous vacation policy, plus holidays

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