IT Support Specialist-TOP SECRET Clearance Required
About The Position
Do you enjoy learning about new technologies and how they can be used to provide cutting edge services to the Air Force and DOD customers? If so, then look to join the Stellar Innovations and Solutions team! The selected applicant will become part of an existing team, in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference. There is a future for you here to support highly visible and strategic programs at SIS! If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs then Stellar Innovations is the company for you. RESPONSIBILITIES This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.
Requirements
- Minimum Experience: Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
- Clearance: Must possess TOP SECRET level security clearance
- Citizenship: U.S. Citizenship is mandatory.
- Certifications: Computing Environment: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M
Responsibilities
- Diagnosing and resolving problems in response to customer reported incidents
- Planning and analysis of work processes
- Researching and reporting trends and patterns of problems
- Developing training materials and performing computing/information system training sessions
- Developing and maintaining problem tracking databases
- Installing, troubleshooting, and maintaining hardware and software
- Performing backup and recovery operations
- Consulting with users to identify needs and requirements
- Conducting feasibility studies and trade-off analyses
- Preparing business cases
- Ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
- May be required to support DLA’s eProcurement system(s).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
