IT Support Specialist

EDGEWORTH SECURITY-posted 3 months ago
Full-time • Entry Level
North Fayette Township, PA
51-100 employees
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As a Support Specialist, you will be a crucial part of our technical support operations, working to ensure the security and integrity of our digital infrastructure. You will monitor our systems, identify system faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining our networking infrastructure and safeguarding our technological ecosystem.

  • Investigate and troubleshoot networking, security equipment, and operating system errors.
  • Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities.
  • Utilize tools to investigate and categorize events based on their severity/impact.
  • Analyze alerts and reports to identify potential incidents and vulnerabilities.
  • Prepare and maintain detailed reports, documentation, and notation of actions performed.
  • Collaborate to identify opportunities to enhance monitoring and response processes.
  • Contribute to the development of playbooks, procedures, training, and documentation.
  • 2+ years of experience in technical support and/or network support position.
  • Network protocols (TCP/IP, DHCP, DNS, etc.)
  • Networking and configurations (Switching, routing, firewalls)
  • Windows & Linux Operating Systems
  • Strong technical background with specific knowledge in servers or networking
  • Strong analytical skills, initiative, and the ability to work under pressure
  • Detail oriented and organized approach while working in a ticketing system.
  • Virtualization technologies (VMWare, Hyper-V, etc.)
  • Security Applications (SentinelOne, Ironscales, Sublime, etc.)
  • Storage, Disaster recovery & Backup solutions (Datto, Veeam, etc.)
  • Scripting knowledge and syntax (PowerShell, Python, SQL)
  • Identity Provider/Multi-Factor Authentication (Duo Security, Entra ID, Okta)
  • Preferred certifications include MCSA, CCNA, Security+, and/or Network+
  • Bachelor’s degree in computer science, Information Security, or a related field is valued but not required.
  • Top-tier compensation
  • Full-time, non-exempt hourly with full benefits (medical, dental, vision, life insurance/AD&D/short-term and long-term disability, 401(k) matching)
  • Training & Education Assistance
  • Paid Time Off (PTO)
  • $27/hour
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