IT Support Specialist

Volt Management Corp • Spokane, WA

410d • $41,600 - $46,800

About The Position

The IT Support Specialist at Volt Management Corp. is responsible for providing technical support services to both internal and external users, focusing on software, applications, hardware, and telecommunications issues. This role involves troubleshooting core banking applications, maintaining technical support software, and ensuring effective communication with users to resolve their technical problems efficiently.

Requirements

• H.S. Diploma/GED required.
• College degree in information technology preferred.
• Less than 2 years of IT related Help Desk experience required.
• Knowledge of TCP/IP Protocols and PC hardware/software configuration.
• Working knowledge of Windows Operating Systems, Microsoft Office, Active Directory, and system management tools.
• Outstanding customer service skills and ability to communicate technical information to non-technical staff.
• Good research, analytical, problem solving, and troubleshooting skills.
• Ability to manage time efficiently and work under stressful conditions.
• Basic understanding of accounting/record keeping; bank-related experience preferred.
• A+ certification and MCDST (Microsoft Certified Desktop Support Technician) preferred.

Nice To Haves

• Demonstrate continuing education through independent studies, monthly subscriptions, and periodicals.

Responsibilities

• Provide support services for software, applications, hardware, and telecommunications related issues.
• Troubleshoot core bank applications, Microsoft applications, hardware errors, and Operating Systems.
• Collect information, open tickets, perform triage, and resolve or escalate issues related to new hardware/software requests, network, application software, and telecommunications.
• Assist users with core banking applications, standard software, Windows, MS Office, and other banking business solutions.
• Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site.
• Maintain the Technical Support Software (HEAT) by identifying trends and capturing details for incident management.
• Create and update documentation on Technical Support procedures, problem resolution steps, and escalation procedures.
• Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.
• Install, configure, troubleshoot, and resolve incidents in networking and desktop environments, including LANs, WANs, remote access, and VPNs.
• Perform diagnostic techniques to identify problems and recommend solutions using remote access tools.
• Install and configure computers/laptops using standard processes and tools.
• Partner in a 24X5 global support team and may be required to be on-call during specific times/projects.

Benefits

• Full-time opportunity with competitive pay rate of $20.00 - $22.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED