IT Support Specialist

Duncan Regional Hospital • Duncan, OK

252d • Onsite

About The Position

DRH Information Technology (IT) supports both clinical and financial systems and the technical architecture of DRH Health. The IT Support Specialist will provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems, including desktops, laptops, network connectivity, and Windows software. In addition, this person implements special projects which require researching new technology and solving complex problems.

Requirements

• Communication skills including fluency in oral and written English.
• Computer skills including the ability to send/receive email, navigate information technology associated with the position, and use Electronic Health Record information tools.
• Ability to remain flexible to quickly adapt to urgent situations.
• Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
• Associate degree in Information Systems or closely related field required. Substantial relevant, related job experience may be considered in lieu of degree.
• Excellent written, verbal, and interpersonal communication skills.
• A+ Certification preferred.
• For those positions requiring travel, a current valid driver's license and automobile liability insurance must be maintained.

Responsibilities

• Takes individual responsibility for resolving issues reported from multiple sources including trouble tickets and phone calls.
• Supports daily operation of a wide variety of systems, mobile devices, networking equipment, and application support.
• Coordinates with other IT team members to support new system builds, software setup, and hardware configuration.
• Packages, tests, deploys, updates, and troubleshoots software.
• Creates and maintains desktop images.
• Performs routine PC installation, and troubleshoots, maintains and resolves any related problems.
• Analyzes desktop hardware and software processes for efficiency and needs.
• Documents processes and procedures.
• Records and maintains accurate records in PC inventory database.
• Plans, coordinates, and orders various hardware and software.
• Properly disposes of equipment while maintaining HIPAA regulations.
• Coordinates with vendors to provide support of hardware and software.
• Participates in the IT On-Call rotation schedule and is also willing to answer questions when not on call.
• Travel required to remote sites.
• Stays current with both technology and best practices as applicable through educational opportunities.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Regular attendance and punctuality for scheduled shifts.
• Utilization of assistive devices for lifting is mandatory.
• Must adhere to safety protocols at all times.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree