IT Support Specialist

Quanta Services-posted 3 months ago
$26 - $35/Yr
Full-time • Entry Level
Aurora, CO
5,001-10,000 employees
Specialty Trade Contractors
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Intermountain Electric Inc. (IME) is seeking an IT Support Specialist to join their growing team! The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This IT Support Specialist will also play a crucial role in IT onboarding for new hires at IME.

  • Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries.
  • Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup.
  • Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges.
  • Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, in our ticketing system.
  • Utilize remote desktop tools to assist clients and resolve issues remotely when necessary.
  • Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
  • Provide basic training and guidance to end-users on the use of software and hardware systems.
  • Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution.
  • Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance.
  • Strong technical skills with Windows Operating Systems and Microsoft Office 365.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills to resolve technical issues.
  • Ability to work collaboratively in a team-oriented environment.
  • Working knowledge of office automation products and computer peripherals such as printers and scanners.
  • Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.).
  • Proficiency providing remote support via phone and remote-control applications, preferred.
  • Associate or Bachelor's degree in Computer Science, Information Technology or a combination of relevant experience.
  • 3+ years of previous help desk or technical support experience, preferred.
  • Variety of healthcare coverage options effective the first of the month after hire.
  • Substantial amount of PTO.
  • Generously matched and fully vested 401k.
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