IT Support Specialist

DRAGADOS • Virginia Beach, VA

68d

About The Position

We are seeking a dedicated IT Support Specialist to provide exceptional technical support to our users. This role involves responding to user questions and requests for assistance via phone, email, or in person. The IT Support Specialist will diagnose and troubleshoot hardware, software, and network problems, guiding users through problem-solving steps to ensure productivity. Maintaining professionalism and providing timely, accurate customer service is essential in this position.

Responsibilities

• Respond to user questions and requests for assistance via phone, email, or in person.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through problem-solving steps and provide technical support to ensure productivity.
• Install and configure new hardware, software, operating systems, and peripherals like printers.
• Set up workstations for new employees, including creating user accounts and granting necessary access.
• Assist with the deployment of new applications and systems.
• Perform routine maintenance, such as applying updates and patches, to ensure stability and performance.
• Conduct regular backups to prevent data loss and perform data recovery if needed.
• Monitor systems for potential security threats and ensure network security.
• Train employees on how to use new hardware and software effectively.
• Create and maintain user-friendly documentation, manuals, and knowledge bases.
• Monitor and report on system performance, issues, and resolutions.
• Track IT assets and manage inventory.
• Liaise with vendors and external support providers when necessary.

What This Job Offers

• Industry: Construction of Buildings
• Number of Employees: 1,001-5,000 employees